Frequently Asked Questions
Everything you need to know about your Tonies fashion experience.
How do I determine the right size for my clothing?
We provide a comprehensive size guide on each product page. Simply click the 'Size Chart' link to see measurements in both inches and centimeters to ensure the perfect fit.
What is Tonies' return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Returns are processed within 5-7 business days of receipt at our warehouse.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
How should I care for my Tonies garments?
To maintain the quality of our fabrics, we recommend machine washing cold with like colors and tumble drying on low, or following the specific care instructions printed on the internal garment label.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. You may cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.